se996 Privacy Policy

Overview

se996 is an internationally operated online casino and sportsbook platform serving English-preference players in Indonesia. As a data controller, se996 is responsible for determining how and why personal data collected through this platform is processed. We take our obligations with respect to your personal data seriously and have designed our data practices to be transparent, proportionate, and consistent with internationally recognised privacy principles.

This Privacy Policy covers all data collected through se996.net, including during account registration, identity verification (KYC), financial transactions, gameplay activity, customer support interactions, and general site browsing. It applies equally to desktop and mobile users accessing the se996 platform from Indonesia, including users in Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, and all other regions.

This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall relationship between se996 and its registered users. The two documents together constitute the full agreement between you and se996 regarding your use of the platform.

Data We Collect

se996 collects several categories of personal data in the course of operating its platform. The categories below describe the types of information we may collect about you, depending on how you interact with the platform:

2.1 Identity Data

This includes your full legal name, date of birth, gender, nationality, Indonesian National Identity Number (NIK) or passport number, and any government-issued photographic identification submitted during the KYC process (such as KTP, SIM, or passport).

2.2 Contact Data

This includes your registered email address, mobile phone number, and current residential address (including city and province within Indonesia).

2.3 Financial Data

This includes bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction records, account balance history, and any payment method verification documents submitted as part of the KYC process.

2.4 Account & Activity Data

This includes your se996 username, account creation date, login history (timestamps and IP addresses), gaming activity records (bet history, game results, session durations), bonus and promotion participation history, and any self-exclusion or responsible gaming tool usage.

2.5 Technical Data

This includes your IP address, device type and operating system, browser type and version, screen resolution, referring URL, cookies and similar tracking technologies (see Section 9), and general geolocation data derived from your IP address.

2.6 Communications Data

This includes records of all communications between you and the se996 support team, whether conducted via live chat, email, or any other channel. This includes the content of those communications, timestamps, and agent identifiers.

How Data Is Collected

se996 collects your personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing the KYC process, making a deposit or withdrawal request, contacting customer support, or participating in a promotional offer.
• Automated Collection: Technical data and activity data collected automatically as you browse and interact with se996.net, through cookies, server logs, and similar technologies described in Section 9.
• Third-Party Sources: Identity verification data obtained through our approved KYC and AML compliance partners; fraud-signal data from payment processors and risk-management service providers; geolocation data from IP-intelligence services.
• Payment Processors: Transaction confirmation data received from Indonesian banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) when you initiate deposits or withdrawals.

Purpose of Processing

se996 processes your personal data only for clearly defined, legitimate purposes. We do not process data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes are as follows:

• Account Registration & Management: To create and maintain your se996 account, verify your identity, and provide you with access to the platform's gaming products and services.
• KYC & AML Compliance: To verify that you meet the eligibility requirements set out in our Terms & Conditions (including the minimum age of 21), and to meet our obligations under international anti-money-laundering (AML) and counter-terrorism-financing (CTF) frameworks applicable to our licensing jurisdiction.
• Payment Processing: To execute deposit and withdrawal transactions via your nominated Indonesian bank account or e-wallet, and to maintain accurate financial records for each account.
• Service Delivery & Personalisation: To deliver the gaming products and services you have requested, to personalise your platform experience (such as displaying relevant promotions), and to operate the platform's responsible gaming tools on your behalf.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, collusion, bonus abuse, and any other conduct that violates our Terms & Conditions or applicable law.
• Customer Support: To respond to your enquiries, resolve account disputes, process complaints, and maintain records of all support interactions.
• Platform Analytics & Improvement: To understand how users interact with se996.net, identify technical issues, measure the effectiveness of promotional campaigns, and improve the overall platform experience.
• Legal Compliance & Regulatory Reporting: To comply with applicable legal obligations, respond to lawful requests from regulatory or law-enforcement authorities, and exercise or defend legal claims.
• Marketing & Promotions: Where you have given explicit consent, to send you promotional communications about se996 offers, new game releases, and relevant platform updates. You may withdraw this consent at any time by contacting support or using the opt-out mechanism in any marketing email.

Legal Basis for Processing

se996 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing required to perform the contract between you and se996 — namely, delivering the gaming platform services you have registered to use. This covers account creation, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC, AML, and CTF requirements mandated by our licensing jurisdiction.
• Legitimate Interests: Processing carried out for purposes that serve se996's legitimate business interests — including fraud prevention, platform security, analytics, and customer support — where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — in particular, the sending of direct marketing communications. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing & Disclosure

se996 does not sell, rent, or otherwise commercialise your personal data. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:

6.1 Service Providers & Technology Partners

se996 engages a limited number of carefully vetted third-party service providers who process personal data on our behalf, under contractual obligations that prohibit them from using the data for any purpose other than providing their service to se996. These include: KYC and identity-verification platforms; payment processors and banking integration partners; cloud hosting and data-storage providers; customer support software providers; and cybersecurity and fraud-detection services.

6.2 Game Studio Providers

Certain technical data (such as session identifiers and game-round results) may be shared with licensed game studio providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe — for the purpose of delivering their games within the se996 platform and resolving any game-related disputes. These studios are bound by their own privacy obligations under their respective licensing frameworks.

6.3 Regulatory & Law-Enforcement Authorities

se996 may disclose personal data to regulatory bodies, law-enforcement agencies, or courts where required to do so by applicable law, or where necessary to exercise or defend legal claims. se996 will notify affected users of such disclosures where legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of se996's operating business, personal data held by se996 may be transferred to the acquiring entity as part of that transaction. In such circumstances, se996 will take reasonable steps to ensure that the acquiring entity honours the data-protection commitments made in this Privacy Policy.

Data Retention

se996 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Account Data: Retained for the duration of your active account relationship with se996, and for a minimum period of five (5) years following account closure, in accordance with standard AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission, or five (5) years from the end of the business relationship, whichever is later.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, consistent with international AML compliance standards.
• Support Communications: Retained for three (3) years from the date of the interaction, or longer where the communication forms part of an ongoing dispute or legal proceeding.
• Technical & Analytics Data: Aggregated and anonymised analytics data may be retained indefinitely. Individually identifiable technical data (such as IP logs) is retained for a maximum of twelve (12) months unless required for a security investigation.
• Marketing Consent Records: Records of your marketing consent (or withdrawal thereof) are retained for the full duration of your account and for three (3) years thereafter, as evidence of your consent status.

When personal data is no longer required, se996 will securely delete or anonymise it in accordance with industry-standard data destruction procedures.

Security Measures

se996 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and se996.net is encrypted using industry-standard 256-bit SSL/TLS protocols, ensuring that no third party can intercept or read your data in transit.
• Encryption at Rest: Sensitive personal data, including KYC documents and financial records, is stored in encrypted form on se996's servers. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to personal data within se996 is restricted to authorised personnel on a strict need-to-know basis. All internal access to sensitive data is logged and audited regularly.
• Firewall & Intrusion Detection: se996's infrastructure is protected by enterprise-grade firewalls and real-time intrusion-detection systems that monitor for anomalous access patterns and potential threats.
• Penetration Testing: se996 conducts regular independent security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses in the platform's security posture.
• Staff Training: All se996 personnel with access to personal data receive regular data-protection and security training, including phishing awareness and incident-response procedures.

Cookies & Tracking Technologies

se996 uses cookies and similar tracking technologies on se996.net to ensure the platform functions correctly, to remember your preferences, and to collect analytics data that helps us improve the user experience. The following cookie categories are used on the se996 platform:

9.1 Strictly Necessary Cookies

These cookies are essential for the platform to operate and cannot be disabled. They include session-management cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery (CSRF), and load-balancing cookies that distribute traffic efficiently across our servers.

9.2 Functional Cookies

These cookies remember your preferences — such as your preferred language or currency display — so that you do not need to re-enter them on each visit. Disabling these cookies may degrade your platform experience.

9.3 Analytics Cookies

These cookies collect aggregated, anonymised data about how visitors interact with se996.net — such as which pages are visited most frequently, how long users stay on particular pages, and where users navigate from and to. This data is used solely to improve the platform's structure and content. We use only privacy-respecting analytics tools; we do not share raw analytics data with advertising networks.

9.4 Managing Cookies

You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies at any time. Please note that blocking strictly necessary cookies will prevent you from logging in to or using the se996 platform. For instructions on managing cookies in your specific browser, please refer to your browser provider's help documentation.

Your Rights

As a user of the se996 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]. se996 will respond to all data-rights requests within 30 days of receipt.

Minors & Age Restriction

The se996 platform is strictly intended for adults aged 21 years and older. se996 does not knowingly collect, process, or retain personal data belonging to individuals under the age of 21. If se996 discovers or is informed that personal data belonging to a minor has been collected — for example, as a result of a user providing a false date of birth during registration — that data will be deleted immediately, the associated account will be permanently closed, and any balance held in that account will be forfeited.

Parents and guardians who have reason to believe that a minor in their household has registered an account on se996 should contact our support team immediately at [email protected] so that the account can be identified and closed. se996 takes underage gambling extremely seriously and will cooperate fully with any parental or guardian request of this nature.

Cross-Border Data Transfers

se996 is an internationally operated platform. As a result, personal data collected from users in Indonesia may be transferred to, stored in, or processed in countries other than Indonesia, including the jurisdiction in which se996 holds its operating licence and the locations of our approved third-party service providers.

Where such transfers occur, se996 takes steps to ensure that adequate safeguards are in place to protect your personal data, including contractual obligations binding the receiving party to data-protection standards that are substantially equivalent to those described in this Privacy Policy. By using the se996 platform, you acknowledge and consent to such cross-border transfers of your personal data in accordance with this Privacy Policy.

Policy Updates

se996 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, se996 will notify registered Account holders via email or an in-platform notification at least seven (7) days before the revised policy takes effect. The date of the most recent revision is always displayed at the top of this page.

Your continued use of the se996 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must stop using the platform and may request account closure as described in our Terms & Conditions.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way se996 handles your personal data, please reach out to our support team through one of the following channels:

se996 is committed to resolving all privacy-related concerns promptly and transparently. If you feel your data-rights request has not been handled satisfactorily, you may escalate the matter to the data-protection authority or regulatory body in your jurisdiction.